Refund policy

Refund & Return Policy

Last updated: September 1, 2026

At ReliablePower, we stand behind every product we sell. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:

  • In its original, unused condition
  • In the original packaging with all accessories, parts, and documentation included
  • Free from damage caused by misuse, improper assembly, or neglect

Non-Returnable Items

  • Items returned more than 30 days after delivery
  • Products that have been assembled, installed, or used
  • Items damaged due to customer misuse or improper handling
  • Custom or special-order products
  • Items marked as final sale

How to Initiate a Return

Contact our support team before shipping anything back:

Please include your order number and reason for return. Our team will respond within 1–2 business days with an RMA number. Do not ship items back without an RMA — unauthorized returns will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping method.

Refunds

Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5 business days.

Damaged or Defective Items

If your order arrived damaged or you received the wrong item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Cancellations

Orders can be cancelled free of charge if not yet shipped. Once shipped, orders must go through the standard return process. Contact us at contact@reliablepower.energy.

Contact Us

ReliablePower LLC
4818 Washington Blvd, Saint Louis, MO 63108, United States
contact@reliablepower.energy | +1 (844) 536-0616