FAQs

Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, reach out to us at contact@reliablepower.energy or call +1 (844) 536-0616.

Orders & Purchasing

How do I place an order?

Browse our collections, add items to your cart, and complete checkout. You'll receive an order confirmation email immediately after placing your order.

Can I modify or cancel my order?

Orders can be cancelled or modified free of charge if they have not yet been processed or shipped. Contact us immediately at contact@reliablepower.energy or +1 (844) 536-0616. Once an order has shipped, it cannot be cancelled.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Shop Pay, Apple Pay, Google Pay, and PayPal.

Is my payment information secure?

Yes. All transactions are processed securely via Shopify Payments. We never store your full card details.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders to the contiguous 48 United States — no minimum order required.

Where do you ship?

We ship to the contiguous 48 United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally.

How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery is 5–10 business days after shipment. Total estimated time from order to delivery: 6–13 business days.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can also use our Order Tracking page anytime to check your shipment status.

What about large items like standby generators?

Large power equipment is shipped via LTL freight. The carrier will contact you to schedule a delivery appointment. Deliveries are curbside. Please inspect all items before signing the receipt — note any damage on the delivery receipt and contact us within 48 hours with photos.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for eligible items in original, unused condition. See our full Refund & Return Policy for details.

How do I start a return?

Contact us first at contact@reliablepower.energy with your order number and reason for return. Do not ship items back without a Return Merchandise Authorization (RMA) number.

My item arrived damaged. What do I do?

Contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange a replacement or full refund at no cost to you, including return shipping.

Products & Brands

What brands do you carry?

We carry EcoFlow, Generac, Jackery, Anker, MechMaxx, Ruixu, and Lion Energy. Every product is 100% authentic and sourced directly from the manufacturer or authorized distributor.

Are the products covered by a warranty?

Yes. Because we are an authorized dealer for every brand we carry, all manufacturer warranties are fully valid. Specific warranty terms vary by brand and product — check individual product pages for details.

What is the difference between a portable power station and a generator?

Portable power stations are battery-based and run silently with zero emissions — ideal for indoor use, camping, and short-term outages. Traditional generators run on gasoline, propane, or natural gas and produce more continuous power over longer periods, making them better suited for extended outages and high-wattage loads. Not sure which is right for you? Call us at +1 (844) 536-0616 and our power advisors will help.

What size generator do I need?

The right size depends on what appliances you need to power and for how long. Our team can walk you through a wattage calculation. Call +1 (844) 536-0616 or email contact@reliablepower.energy.

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